Although it is only during testing, the new ChatGPT OpenAI
has forced the management of Google to declare it "code red". The
company may be approaching a time of technological change that could disrupt
business — a common fear in Silicon Valley and all things tech.
It's only been three weeks since ChatGPT went public, but
according to The New York Times, the bot, which sometimes produces malicious
and false information, may revive or perhaps even replace traditional search
engines and forced Google's hand to force a competitor to act. with "the
first serious risk to its core business".
According to the New York Times, Google CEO Sundar Pichai
led several meetings to strengthen the company's intelligence strategy in
response to the threat posed by ChatGPT, leading to changes within the company.
In addition, users were encouraged to develop competing technologies such as
DALL-E.
It should be noted that Google already has a working
chatbot that can compete with ChatGPT - LaMDA, or Language Model for Conversational
Tools. In fact, the technology that makes up the "core" of ChatGPT
was developed by Google researchers. Google's chatbot attracted a lot of
attention when Blake Lemoine, a Google engineer, claimed it was important,
although this was later proven false. The new challenge of Google, although it
is simple on the surface, has deeper roots than one can imagine, because while
Google is improving the chatbot technology, it will also consider potential
impact on its advertising revenue.
This is because if chatbots can provide concise answers to
user questions, users may have less incentive to click on ad links. Amr
Awadallah, a former Yahoo and Google employee who runs a company called Vectara
that develops similar technology, said Google has a business model problem. If
they provide complete answers to every question, users will not type any ads.
The New York Times reports that many experts believe that Google will take an
"incremental" approach rather than one that works as a collective "improvement".
And, because of the risk of creating incorrect, harmful,
and negative information, Google has carefully shared its technology in many
places, such as LaMDA. LaMDA is currently only available to a select number of
people through a testing tool called AI Test Kitchen. Google is not the only
company in the billion dollar club to face such problems. Other companies have
faced similar problems. In 2015 Microsoft released a chat called Tay which was
quickly removed from the internet due to racist and racist language. Recently,
Meta released a chatbot for similar purposes.